Warranty & Returns Service
At Housvape.com, we take great pride in the quality of the vape devices we offer. We've dedicated significant effort to prepare these products so you can fully savor your vaping experience. Hence, should you have any queries regarding our products, it's highly advisable to reach out to us via email or utilize our “1 on 1 Service” available on the homepage before placing an order.
Typically, we only permit returns for refund or exchange in cases where there are product defects that occur during normal usage. Our Warranty & Returns Service does not extend to cover any physical harm to the product caused by misuse, dropping, or any other form of damage.
To avail of the Warranty & Returns Service for your product, you are required to get in touch with the Housvape.com Support team at Housvape8@gmail.com. Clearly state the problem so that further assistance can be provided.
Step 1
Contact our staff and supply a Return Authorization number, like the S/N code. Additionally, describe the issue as precisely as you can, accompanied by genuine pictures or videos. Ensure you retain any free gifts that were included with the product.
Contact our staff and supply a Return Authorization number, like the S/N code. Additionally, describe the issue as precisely as you can, accompanied by genuine pictures or videos. Ensure you retain any free gifts that were included with the product.
Step 2
Our initial step will be to assist you in resolving the problem. If, after all our efforts, the issue persists, we will then inform you of the official return address. However, if you flat-out refuse to cooperate with our attempts to fix the problem, we will be unable to determine whether the issue is solvable, and as a result, cannot provide a Warranty & Returns Service.
Our initial step will be to assist you in resolving the problem. If, after all our efforts, the issue persists, we will then inform you of the official return address. However, if you flat-out refuse to cooperate with our attempts to fix the problem, we will be unable to determine whether the issue is solvable, and as a result, cannot provide a Warranty & Returns Service.
Step 3
Before sending back the item, make certain to write the Return Authorization # on the outer surface of the box. Then, mail the package to the correct address as provided.
Before sending back the item, make certain to write the Return Authorization # on the outer surface of the box. Then, mail the package to the correct address as provided.
Step 4
It's crucial to save your tracking number. In the event of any problems with the shipping carrier, we will utilize this information to process your refund.
It's crucial to save your tracking number. In the event of any problems with the shipping carrier, we will utilize this information to process your refund.
Step 5
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund request has been approved or rejected.
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund request has been approved or rejected.
Notice
- To return your product, you must contact us before shipping the item.
- You will be accountable for covering your own shipping costs for returning the item, and these shipping costs are non-refundable.
- We are not liable for packages that are refused upon delivery, sent back to the sender, or shipped without a return authorization number.
- Due to factors such as lighting effects and monitor variations, the actual product may differ slightly from the one depicted in the photo. The photo serves as a reference only.
- The Warranty & Returns Policy becomes invalid if the product has been damaged due to accidents, improper handling, etc., rather than defects in materials or manufacturing.
- Items that lack the manufacturer label with a model number, part number, product ID, etc., will not be eligible for Warranty and Returns.
- Items missing parts, the box, headset, or any other accessories that were originally included in the box are not acceptable for Warranty and Returns.